Step 1.

You should call the support to create a Session first and you will got a "Secure Code" or "E-Mail"

Click and goto the following Website

Step 2.

Enter your Secure Code

Step 3.

After enter the Secure Code you can click << This icon

Step 4.

Click "Launch", "Allow", "Run anyway", "Accept" or "Yes" to start the application

Step 5

After session is connected, screen right-down coner will show ScreenConnect icon and waiting host to remote.

Step 6

After remote support, Host will disconnect the session and you will receive the following screen

Or you can right click the ScreenConnect icon and click Exit to close the remote session